Alexandros Raptis
Angestellt, Head of Service Delivery Management, Unify GmbH & Co. KG
Athens, Griechenland
Werdegang
Berufserfahrung von Alexandros Raptis
Bis heute 10 Jahre und 2 Monate, seit Mai 2014
Head of Service Delivery Management
Unify GmbH & Co. KG
Supervises the service delivery team(s) and ensures the support runs efficiently & effectively. Links all delivery locations to act as a "virtual" delivery team under a common aim/goal. Building strong relationships with the Customer and the Account team to make sure that the services delivered are of high quality and serving their scope. Evaluates Customer business needs and setting priorities for the delivery team(s).
6 Monate, Nov. 2013 - Apr. 2014
Service Delivery Manager for German Speaking Customers
Unify GmbH & Co. KG
Supervises the service delivery team(s) and ensures the support runs efficiently & effectively. Links all delivery locations to act as a "virtual" delivery team under a common aim/goal. Building strong relationships with the Customer and the Account team to make sure that the services delivered are of high quality and serving their scope. Evaluates Customer business needs and setting priorities for the delivery team(s).
1 Jahr, Nov. 2012 - Okt. 2013
Team Leader GCS Problem Management & Advanced Services
Unify GmbH & Co. KG
Providing Customer support (ITIL based Services). Technical Investigation and diagnosis of complex customer issues. Search for Root Cause , workaround and/or Solution. Identify customers with similar potential problems and act proactive.
2 Jahre und 5 Monate, Juni 2010 - Okt. 2012
Team Leader - GCS Office Athens / Solution Support Center (SSC)
Siemens Enterprise Communications S.A.
2 Jahre und 3 Monate, Mai 2008 - Juli 2010
GSI Office Athens / Solution Support Center (SSC)
Siemens Enterprise Communications S.A.
2 Jahre, Juni 2006 - Mai 2008
P.M.O. - Technical Support
Siemens S.A.
2 Jahre und 4 Monate, Feb. 2004 - Mai 2006
GVS Responsible
Siemens S.A.
1 Jahr, Jan. 1996 - Dez. 1996
Realization Team
Globetel Hellas
1 Jahr, Jan. 1995 - Dez. 1995
Technical Team
Bridge Telecom Hellas
Ausbildung von Alexandros Raptis
2 Jahre und 1 Monat, Sep. 2002 - Sep. 2004
Elecronic Automation
Athens Univeristy
8 Jahre und 1 Monat, Sep. 1994 - Sep. 2002
Physics
Athens University
Sprachen
Englisch
Gut
Deutsch
Muttersprache
Griechisch
Muttersprache