Alexandra Baicu

Lead and coach the accounts receivable team towards the company’s objective and personal goals; Creation of the SLAs and KPIs for the accounts receivable team; Creation of process maps and VSPM for further optimisation of the processes; Identification of the cross-trainings needed between departments for a better understanding of the business and accurate results of the teams;

Lead a team of 15 employees in the billing department for the Montreal business unit; Monitor the team’s performance, ensuring an efficient and accurate process; Creation and analysis of the monthly metrics and take proper action for the aged costs/improper recognized revenue; Involved in cross-departmental trainings for employees development;

Transition of the billing process from the Montreal local team to the shared service centre through redesign; Controlling of the costs and revenues on the projects and preparation of the invoices accordingly; Monthly analysis of the Work In Progress costs per each project; Continuous update of the financial information in the system; Update of the billing conditions; Active implication in setting up the Key Control Points on the process, considering the most relevant financial data for the business;

Weekly, monthly and quarterly reporting of customer receivables; Creation of documents for the customers: debit notes, credit notes, rejected payments according to the bank flow; Administration and maintenance of the customer accounts which paid via factoring; HR Catalyst: Maintenance of the monthly training calendar, orientation and guidance for the new hires,