Alessandra Scamurra

Recruiting participants for the interviews, scheduling sessions, and assisting with other research planning and preparations; Maintaining a database of strong user research participants; Collaborating with stakeholders including UX team members and Product Managers to identify and prioritize research opportunities in a rapidly changing environment;Conducting user research using qualitative and quantitative research methods (remote); Translating the findings into presentations for the stakeholders

Delivered an excellent customer experience, helping customers understand the process and the documentation exchange. Conducted problem-solving and troubleshooting. Analysed a range of 80 to 100 cases per day to establish their validity and the chances to win in court. Evaluated settlement offers received from the airlines and advised the clients consequently in German, English, and Italian. This lead to an increase in winning cases in court and consequently higher customer satisfaction.

Specialized in dealing with the communication with clients and partners throughout the process from the post-sale to the actual date of the boat trip. Provided services related to additional requests, such as extra services and tips about the locations, by communicating with our partners and external agencies worldwide. As a result, the repeat customer rate increased as it did the review rating in Trustpilot.

Conducted consulting meetings to define the client’s expectations and desires, working on suitable solutions such as specific techniques and materials for each project. Consulting on a colour scheme based on the rest of the interior design of each client. Restoration work on antique and vintage furniture.

Branding, naming, and concept of the store. Sales and organization of workshops with clients where they could learn how to properly paint furniture and do little DIY projects.