Alena Trefilova
Bis 2017, Support Engineer, SRI Infotech
Tomsk, Russische Föderation
Werdegang
Berufserfahrung von Alena Trefilova
Creating and implementation of test cases, bug tracking in Jira, analysis of documentation and creating acceptance criterias
1 Jahr und 9 Monate, Sep. 2015 - Mai 2017
Support Engineer
SRI Infotech
Support specialist of the second level. -Providing required technical support and assistance in work with systems by emails or phone; -Investigating issues and providing technical consultations; -Escalating issues to next levels of support if it is required; -Work with service request or incidents tickets and ticket tracking system; -System quality and workability monitoring.
Ausbildung von Alena Trefilova
1 Monat, Juli 2014 - Juli 2014
Modeling and Designing Dependable Embedded Systems (Summer School)
Technise Universitat Dresden
1 Jahr und 10 Monate, Sep. 2013 - Juni 2015
Computer Science
Tomsk Polytechnic University
Master's Degree
3 Jahre und 10 Monate, Sep. 2009 - Juni 2013
Computer Science
Tomsk Polytechnic University
Bachelor's Degree
Sprachen
Englisch
Fließend
Russisch
Muttersprache
Deutsch
Grundlagen
Polnisch
Grundlagen