Alan Hadzisadikovic

Developing and managing cross departmental quality improvement initiatives such as a new delivery app, quick reference cards, customer call campaigns, dealer briefings, dealer audits, product quality standards and trainings.

Building systems, reporting and processes for customer care group. Developing surveys, incentive measures and statistical models to increase brand loyalty. Analyzing syndicated research (SSI, CSI, IQS) done by J.D.Power for all BMW brands. Implementing process improvements for Initial Quality, Sales and Service Satisfaction.

Managed operations related to production planning, shipping and receiving, expediting, warehousing, and inventory control. Created production forecasts and reports for senior management. Implemented process improvement methods, including Lean Management, Supply Chain Management, and Six Sigma. Developed new planning tools, resulting in improved forecasts and ensuring constant production.

Directed production planning for plant manufacturing wire harnesses for automotive industry. Supervised and trained staff of six, including production planners, expeditor, data collection, and import/export personnel. Maintained database of production orders. Implemented new NAFTA regulations.

Assistant to the director of the graduate program of the business school at the University of Texas Pan-America. Developed the MBA website and conducted research on various topics.

Served regional General Manager and Sales Manager for global company providing information tailored for professionals in financial services, media, and corporate markets. Negotiated service contracts. Organized and reviewed outstanding bills. Contacted customers with past-due accounts. Created PowerPoint presentations for senior management.

Established source for obtaining vehicle registration data for Mercedes-Benz division in the Czech Republic with out commercial course as part of my final university thesis. Compiled and analyzed demographic data on where company customers obtain servicing for their vehicles. Conducted statistical analysis on efficiency of service markets and identified weaknesses in them for enhancements. Prepared reporting for senior management to effectively analyze the Aftersales business in the Czech Republic.

Conducted market research on sales and customer satisfaction during time as a student. Wrote software requirements. Directed testing of new software. Assisted in preparation of correspondence. Supervised employees in absence of general manager. Prepared exhibit stand and promotional material.

International Business

Production and Material Management