Aindrila Sarkar Bandyopadhyay

• Targeted marketing via social media and driving revenue gains • Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs). • Email marketing and linked-In marketing. Lead generation and client communication.

• Configure and monitor Social Media and PPC for Social Media Marketing Campaigns. • Advertising (AdWords, LinkedIn, Twitter, Facebook). Email Marketing. Google Analytics. • Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs). • Managing Client Relations for digital marketing projects and coordinate between online and offline marketing teams for marketing campaigns and to participate in Brand building exercises.

• Administered customer service operations by rendering & achieving quality services; providing first line customer support by answering queries & resolving their issues • Built and maintained healthy relations with all clients and ensured high customer satisfaction matrices by achieving delivery & service quality norms • Team Lead. Acquiring new clients and Business Development. • Conducted a business requirement analysis for acquiring new projects

• Monitored portfolio performance of clients, in accordance to the statutory requirements laid by acts governing banking regulations • Supervised customer service operations and ensured customer delight by achieving delivery & quality service in the shortest possible time • Worked on client feedback and escalations with the objective of improving upon services

Marketing Major, Digital marketing, Project Management, Human Resource Management, Customer Service Management