Agnes Sinka

Project job, to translate between DB and LORAM • Verbal and written translation DE-EN-DE • Topic: operation and maintenance of the new grinder trains

Lead Change Manager for T-Systems customer: Daimler AG (Team Coordination) - Providing worldwide (DE,SK,HU,BR,US) the ticketquality of changes - Creation of reporing, continual qualitycheck, handed over to trainee - Participation in approving process of changes (from representation till approving) - Educations: ticket handling and change process, ITIL - Participation in restructuring of T-Systems approval process - Tools: Service Center Cosima, MS Excels (with macros), Word, PPT, Webex

Service Desk Agent for T-Systems colleagues - New installation of computers through images - First configuration of PCs/Notebooks - Softwareinstallation /-configuration - Usersupport (Rights, accesses, account-topics, MS Office-support, Outlook-configuration) - Tools: BMC Remedy ARS, MS Office, Windows XP & 7

Columnist at the magazine „Our Home“ for housing cooperatives and appartmenthouse managers - Creation and edition of articles both in printed and online surfaces - Participation in organisation of exhibitions and conferences - Representing the magazine on international exhibitions - Keep contact to partners, advertisement management - Tools: Adobe InDesign, Photoshop, MS Office Outlook, Excel, Word

Faculty: Landscape Planning and Regional Development. GIS: AutoCAD, MapInfo; Environment Protection and EIA; Landscape Planning and Rehabilitation; Landscape and Garden History; Dendrology, Forestry, Watermanagement, Geodesy, Planning of Public Utilities, Tourism