Afsha Mehajbeen

Responsibility in the Process profile: New Process Development: Creating new processes for IPTV Business . Process finalization & documentation of processes with all micro details like operating procedures, specification documents, flow chart drawings, Design principles, infrastructure, hardware , software applications and such others is done. Conversion of business process to IT process, developing URS (User requirement specification). Performing UAT. User training & implementation of system.

=> New Project Automation : Project Completed Sucessfully - Selfcare ( Self help for Customers through Website) , Workflow Automation ( Various Process Workflows) , Oracle eCRM Implementation , NetXpert ( Product for Troubleshooting & solving internet connectivity related problems automatically) Implementation , IVR Implementation for PAN India. Central support for all CCT (Voice Logger , Migration from Alcatel to Nortel ACD,PerformingUATs ) =>New Process Development =>Process Standardization

Responsibility in the Systems & New Projects profile : Web Server Solution (Maintenance of Web Server in IIS & Apache for Intranet Solution.) , Application Development , System support , Implementation & Administration(Call Center ACD, Voice Logger,e -Fax Solution,Document Management System,Outbound Dialer). Call Center E1 planning, Providing end to end connectivity to third party call centers, etc. MIS profile: All Corporate reports, TRAI and statutory compliance report,Root cause analysis.

Development of Software Application with timeline to fulfill all user requirements & quality checks as well. Projects Completed Sucessfully : Web Site Development Exporter Inventory Library Management System Purchase Order System Fee Management System of School