Sales administration officer M/F/X
The Sales Admin Officer is responsible for the efficient handling of sales orders, help to improve the productivity of field sales representatives by dealing with customer queries and fielding calls. The Sales Admin Officer contributes to the quality of customer service and the achievement of sales targets.
Your main responsibilities
Customer Record Management
- Create records for new customers, including contact details and the name of the representative managing the account.
- Verifying orders, including customers' personal information and payment details.
- Contacting customers by phone or email to answer queries and obtain missing information.
- Maintaining and updating sales and customer records.
Order Processing
- Receiving and processing purchase orders.
- Save the order, if necessary, in the OVHcloud tools
- Issuing sales transaction invoices.
- Transmitting the necessary information to the Billing team for changing the NICs in the Purchase Order and payment of the Purchase Order(s).
- Coordinate the delivery of external and Digital orders to ensure the correct level of prioritisation
- Checking that delivery deadlines are met (48 hours) in conjunction with the admin-corp team.
- Checking the receipt of services and the communication sent to the contract holder in conjunction with the admin-corp
Sales Support
- Provide customers with product information, order status, order delivery status, credit balance…
- Compiling monthly sales reports.
- Alert sales reps to any urgent issues
- Update Sales representatives on orders or deliveries
- Directing feedback from customers to relevant internal departments
- Consolidate/Generate information in dashboards
x
Skills required
Excellent interpersonal, communication skills
Be tech-savvy with cloud knowledge
Sales orientation & customer centricity
Have the ability to coordinate multi-stakeholder projects
Time management skills and ability to work under pressure to tight deadlines
RECRUITMENT PROCESS
3. Possible meet & greet session with the team or a coworker
Compte Épargne Temps (CET)
Plan d’Épargne pour la Retraite Collectif (PERCO)
Carte Ticket Restaurant
Service d’accompagnement aux Risques-Psycho-Sociaux via une plateforme dédiée*
Subventions sport & vacances
* pour tous les membres d’un même foyer
JOINING THE OVHcloud JOURNEY
OVHcloud values the diversity of the people it hires and supports. For us, diversity means fostering a work environment where individual differences are recognized, appreciated and respected, so as to develop each person's full potential and strengths.
Be free to be yourself!
SUSTAINABLE DEVELOPMENT AT OVHcloud. A DEEP COMMITMENT
Data has a powerful impact on every aspect of our lives. It is also changing the way we think about the world, and its use reflects the kind of society we want to live in.
As a major player in the tech industry, we have been doing everything in our power for over 20 years to reduce our environmental impact through industrial innovation and to guarantee an open cloud #SustainableByDesign
Discover some of our passionate employees and explore their occupations at OVHcloud!
The Sales Admin Officer is responsible for the efficient handling of sales orders, help to improve the productivity of field sales representatives by dealing with customer queries and fielding calls. The Sales Admin Officer contributes to the quality of customer service and the achievement of sales targets.
Your main responsibilities
Customer Record Management
- Create records for new customers, including contact details and the name of the representative managing the account.
- Verifying orders, including customers' personal information and payment details.
- Contacting customers by phone or email to answer queries and obtain missing information.
- Maintaining and updating sales and customer records.
Order Processing
- Receiving and processing purchase orders.
- Save the order, if necessary, in the OVHcloud tools
- Issuing sales transaction invoices.
- Transmitting the necessary information to the Billing team for changing the NICs in the Purchase Order and payment of the Purchase Order(s).
- Coordinate the delivery of external and Digital orders to ensure the correct level of prioritisation
- Checking that delivery deadlines are met (48 hours) in conjunction with the admin-corp team.
- Checking the receipt of services and the communication sent to the contract holder in conjunction with the admin-corp
Sales Support
- Provide customers with product information, order status, order delivery status, credit balance…
- Compiling monthly sales reports.
- Alert sales reps to any urgent issues
- Update Sales representatives on orders or deliveries
- Directing feedback from customers to relevant internal departments
- Consolidate/Generate information in dashboards
x
Skills required
Excellent interpersonal, communication skills
Be tech-savvy with cloud knowledge
Sales orientation & customer centricity
Have the ability to coordinate multi-stakeholder projects
Time management skills and ability to work under pressure to tight deadlines
