Credit Risk Manager

About Springer Nature Group

Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 180 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities – enabling them to improve outcomes, make progress, and benefit the generations that follow. Visit group.springernature.com and follow @SpringerNature / @SpringerNatureGroup

Job Position: Credit Risk Manager

Springer Nature is looking for a highly motivated Credit Risk Manager (m/f/d) with ample experience in Credit Management and Collections. This role will be in our Berlin office as part of the global Financial Shared Services of the Springer Nature Group.

As member of a competent and dynamic team, you will be responsible for collecting outstanding overdue accounts, managing credit risks, and following up with our international customers regarding accounts receivables related problems.

One pillar of our team's success is the close networking throughout the company, which allows contacts to be made across all areas of the company. You can expect an open corporate culture in a diverse team, and a job with a high degree of personal responsibility.

Role Responsibilities:

• Manage a ledger of international key accounts, including active monitoring and regular following up on outstanding invoices, supported by our SAP Finance system
• Contact delinquent customers per email, telephone, or on occasion in person
• Perform credit management tasks, including credit review, risk assessment, assigning credit limits, releasing blocked orders
• Ensure credit and collection policies and procedures are followed at any time
• Resolve and expedite any customer queries to facilitate payment
• Liaise with relevant departments including the sales team regarding collection activities and escalate any unresolved issues
• Support the creation of monthly debt aging reports, and other KPI analysis reports

Experience, Skills & Qualifications:

• University degree or Commercial Education in Business/Economics, or equivalent
• Working experience in collections, accounting, or customer services
• Competent with MS Office and SAP FI, preferable also SAP FSCM
• Due to the interaction with international customers, very good English and German language skills are mandatory. Any other additional language is welcome
• Excellent verbal and written communication skills and ability to handle difficult customers with diplomacy and tact
• Initiative, customer orientation, and ability to cope with stress in a faced paced environment
• Strong organizational skills, including attention to detail and follow-up #LI-EP1